Delivery & Returns
Delivery charges are as follows:
Standard Delivery £9.50 (average 2 working days)
Ireland and Channel Islands Delivery £12.50 (orders should arrive within 2-4 working days)
Europe: Best rate will be provided automatically at checkout
Worldwide: Best rate will be provided automatically at checkout
Please note that delivery of items purchased from The Loft may take up to 4-6 days.
Which countries does Amanda Wakeley deliver to?
The UK (including Northern Ireland), Channel Islands and Ireland.
America and Worldwide
Your parcel will be delivered by DHL UK (www.dhl.co.uk). DHL will try 3 times to deliver your parcel, after 3 attempts the parcel will be returned to us.
Unfortunately we are not able to offer delivery . Each order can only be despatched in full to the delivery address you selected when you ordered the goods.
Unfortunately we are not able to offer weekend or bank holiday deliveries at the moment.
The Amanda Wakeley returns policy for full price items is valid for 14 days from the date of receipt of your item. Sale items have a 7-day return policy from the date of receipt. We offer a free return and exchange policy within the UK. We regret that
International returns are not free, and the cost of return will be deducted from your refund amount.
The Loft returns policy is valid for 14 days from the date of receipt of your item. There is a small fee for each order that is returned to us: UK: £6 Rest of the world: £26 (This fee applies to all overseas customers)
The cost of return will be deducted from the refund amount.
Please call +44 (0) 20 7352 3115, or email us at firstname.lastname@example.org, to arrange for collection.
If you choose to arrange your own return from outside the EU, please ensure you state the following on the OUTSIDE of the package:
“This item is a RETURN, which traveled on ORIGINAL AIRWAY BILL ——– ”
Your airway bill number is a 10-digit number found on your original address label underneath the barcode.
Failure to include this information will result in AW Retail being charged VAT & Duty for your return. This amount will be deducted from your refund, should the charge be incurred.
Please do not hesistate to contact us if you have any queries about deliveries or returns:
- e-mail email@example.com
- phone the customer relations team on: 020 7352 3115