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Free worldwide delivery and free UK returns

  • HOW DO I MAKE A PURCHASE ONLINE?

    Shopping online at Amanda Wakeley is easy:

    • Use the CLOTHING or ACCESSORIES links in the right hand menu.

    • Pick an item you love, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.

    • Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.

    • Click on 'PROCEED TO PURCHASE' to complete your order.
  • CAN I ORDER BY TELEPHONE?

    We would be more than happy to take your order over the phone.

    Please call our Customer Care team on +44 (0)2033846670.

  • I’VE FORGOTTEN MY PASSWORD – WHAT SHALL I DO?

    Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.

  • HOW DO I CHANGE MY PERSONAL DETAILS?

    Please log in to your account. Here you'll be able to change or save your details and preferences.

  • BY REGISTERING DO I AUTOMATICALLY RECEIVE MARKETING EMAILS FROM YOU?

    Yes, by registering for an account with us your are opting in to receive marking emails from Amanda Wakeley. You can change your preferences at any time in Your Account.

  • BY REGISTERING WILL YOU PASS MY DETAILS ONTO OTHER COMPANIES?

    No. We will never share your details with any other companies.

  • CAN YOU TAKE ME OFF YOUR MAILING LIST?

    Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.

    Alternatively, if you have an account with us you can manage your newsletter preferences on the 'My Account' section if the site.

  • HOW DO I FIND A SPECIFIC ITEM?

    You can search for a specific item in the website by using the search bar found in the menu. 

    Searching for something special? You can also shop by occasion, product type or mood using the same menu. If you're having trouble or would like some advice feel free to give us a call on +44 (0)20 3384 6670.

     

  • I’VE SEEN SOMETHING IN STORE BUT NOT ONLINE, HOW CAN I FIND IT?

    We try to stock everything online that we hold in our stores. However, if there’s something you can’t find, please email customercare@amandawakely.com and we’ll try to make it available for you.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept all major credit and debit cards.

  • CAN I AMEND MY ORDER?

    Once you’ve placed an order online, you can’t amend it yourself.

    Please call customer care on +44 (0)2033846670 or email us on customercare@amandawakeley.com and we’ll cancel any unwanted items or place a new order for a replacement item (at no additional cost).

  • WHERE'S MY ORDER CONFIRMATION?

    Please check your spam or junk folder. Failing that, please contact us on +44 (0)2033846670 or email us on customercare@amandawakeley.com and we’ll look into it for you right away.

  • WHAT SIZE SHOULD I ORDER?

    We recommend purchasing your regular UK size.  Please refer to our Size Guide for an overview of our size measurements.

    Sometimes, you may find there are small variations in fit. Please check each item’s individual Size & Fit information for further details.

  • HOW DO I USE MY PROMO CODE?

    Simply enter the code into the Discount Code box on the ‘BASKET’ page.

  • DO YOU DO ALTERATIONS?

    We do, and it’s superb! To arrange an appointment, please contact our London boutiques on +44 (0)2031419118 or on +44 (0)2036912982.

  • MY SIZE ISN'T AVAILABLE, WHAT SHOULD I DO?

    Please contact us on +44 (0)2033846670 or email us on customercare@amandawakeley.com with the product name, colour and size that you’re looking for. We’ll do our best to locate it for you elsewhere in our business.

  • WHAT ARE MY DELIVERY OPTIONS?

    We offer free worldwide shipping on all orders. With our standard shipping service you’ll receive your order 1-2 days after it has been dispatched.

  • WHAT COUNTRIES DO YOU SHIP TO?

    We ship to all countries worldwide via DHL and Interlink Express courier. All orders to Non-European Union countries will be shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer.

    Product prices displayed are exclusive of all taxes and duties, but include UK VAT. For all orders to Non-European Union countries and the USA, UK VAT (20%) will be removed at checkout. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

    If you for any reason refuse delivery you will still be charged the duties and taxes. Your item will be returned to Amanda Wakeley and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.

  • CAN I TRACK MY PARCEL?

    To track the progress of your parcel please contact customer care on +44 (0)2033846670 or email us on customercare@amandawakeley.

    If you have a tracking number in your dispatch confirmation you can follow the progress of your order online at DHL.com.

  • DO I NEED TO SIGN FOR MY ORDER?

    Yes, you do need to sign for your order. If the courier attempts delivery and you’re not available, they will leave a calling card informing you how to rearrange your delivery.

  • DO YOU DELIVER AT THE WEEKEND?

    Not at the moment, unfortunately. Sorry!

  • CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

    Can you deliver to a different address than my billing address?

  • AN ITEM'S MISSING FROM MY ORDER. WHAT CAN I DO?

    Sometimes we split the shipments so you receive the majority of your order as soon as possible. We don’t charge for multiple shipments.

    If there is an item listed on the packing slip enclosed with your order that has not arrived, please contact customer care on +44 (0)2033846670 or email us on customercare@amandawakeley.

  • HOW MUCH DUTY AND TAX DO I NEED TO PAY?

    For international orders we deduct the tax amount from each product in the order. You will have to pay for the Duties and Tax when the parcel arrives.

  • DOES THE PRICE INCLUDE VAT?

    Prices online are inclusive of VAT. If you’re ordering from outside of the UK and EU the VAT will disappear at the checkout.

  • HOW DO I RETURN AN ITEM FROM MY ORDER?

    If you’re not completely satisfied with your Amanda Wakeley item, we’ll accept returned items given that they are received unworn with the original tags attached.

    To return your items in the UK please contact customercare@amandawakeley.com or call +44 (0)2033846670 to arrange free collection of your parcel.

    If you are returning an item from outside of the UK please use your local postal service. We ask that you handle local postal charges.

    For more information about returns, please click here.

  • CAN I EXCHANGE MY ITEM FOR A DIFFERENT SIZE OR STYLE?

    Unfortunately, we do not offer an exchange service at the moment.

  • DO YOU OFFER RETURN TO STORE?

    We do offer a return drop off service at our London stores however the refund will be processed by our online team and may take 3- 5 working days.

  • WHEN WILL I RECEIVE MY REFUND?

    We will process your refund as soon as we’ve received your items. Please be aware that it can take up to 10 days for the funds to clear with your bank.

  • DO YOU OFFER A COLLECTION SERVICE?

    We can arrange for a courier to collect your parcel from a preferred location. Courier collection incurs a cost of £6.85 in the UK. Orders outside the UK will be charged local rates and this will be deducted from the refund amount. Please contact our Customer Care team to arrange on +44 (0)2033846670 or email us on customercare@amandawakeley.com.

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