Frequently Asked Questions
Shopping online at Amanda Wakeley is easy:
- Use the CLOTHING or ACCESSORIES links in the right hand menu.
- Pick an item you love, choose your size and click on the 'ADD TO SHOPPING BAG' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING BAG' link at the top of the page.
- Click on 'PROCEED TO PURCHASE' to complete your order.
We would be more than happy to take your order over the phone.
Please call our Customer Care team on +44 (0)2033846670.
Please click the ‘Forgot Your Password?’ link when you sign in. This will email a new password to your email address.
Please log in to your account. Here you'll be able to change or save your details and preferences
No, by registering for an account with us you are not opting in to receive marketing emails from Amanda Wakeley. You can however sign up to receive updates on new collections and events in 'Your Account'. You can unsubscribe at any time.
Please click the unsubscribe link at the bottom of one of our newsletters to be removed from the mailing list.
Alternatively, if you have an account with us you can manage your newsletter preferences on the 'My Account' section if the site.
You can search for a specific item in the website by using the search bar found in the menu.
Searching for something special? You can also shop by occasion, product type or mood using the same menu. If you're having trouble or would like some advice feel free to give us a call on +44 (0)20 3384 6670.
We try to stock everything online that we hold in our stores. However, if there’s something you can’t find, please email email@example.com and we’ll try to make it available for you.
We accept all major credit and debit cards. We also accept PayPal.
Once you’ve placed an order online, you can’t amend it yourself.
Please call customer care on +44 (0)2033846670 or email us on firstname.lastname@example.org and we’ll cancel any unwanted items or place a new order for a replacement item (at no additional cost).
Please check your spam or junk folder. Failing that, please contact us on +44 (0)2033846670 or email us on email@example.com and we’ll look into it for you right away.
We recommend purchasing your regular UK size. Please refer to our Size Guide for an overview of our size measurements.
Sometimes, you may find there are small variations in fit. Please check each item’s individual Size & Fit information for further details.
Simply enter the code into the Discount Code box on the ‘BASKET’ or 'CHECKOUT' pages.
Please contact us on +44 (0)2033846670 or email us on firstname.lastname@example.org with the product name, colour and size that you’re looking for. We’ll do our best to locate it for you elsewhere in our business.
No matter where in the world you are, we'll ship your order to you free of charge. We offer one standard service via DHL as well as express delivery within the UK.
UK orders are sent via DHL and usually take around 2-3 working days to arrive. European & international orders are sent via DHL and usually take 3-5 working days to arrive.
During busy periods, such as sale, these timings may take longer than usual.
We ship to all countries worldwide via DHL. All orders tonon EU countries will be shipped on a DDP (Delivery Duties Paid) basis. This means that any duties and taxes incurred in the country of destination are paid for by Amanda Wakeley.
Product prices displayed are inclusive of all taxes and duties.
To track the progress of your parcel please contact customer care on +44 (0)2033846670 or email us on customercare@amandawakeley.
If you have a tracking number in your dispatch confirmation you can follow the progress of your order online at DHL.com.
Yes, you do need to sign for your order. If the courier attempts delivery and you’re not available, they will leave a calling card informing you how to rearrange your delivery.
Not at the moment, unfortunately. Sorry!
Sometimes we split the shipments so you receive the majority of your order as soon as possible. We don’t charge for multiple shipments. If there is an item listed on the packing slip enclosed with your order that has not arrived, please contact customer care on +44 (0)2033846670 or email us on customercare@amandawakeley.
Orders dispatched to countries outside the EU will be shipped on a DDP (Delivery Duties Paid) basis. This means that any duties and taxes incurred in the country of destination are paid for by Amanda Wakeley. The product prices displayed are inclusive of all taxes and duties which will not be deducted at check out.
Prices online are inclusive of VAT. If you’re ordering from outside of the EU, Amanda Wakeley will deliver your order DDP (Delivery Duties Paid).
PLEASE NOTE THAT RETURNS ARE FREE OF CHARGE ON FULL PRICE ITEMS AND IN THE UK ONLY. IF YOU WISH TO RETURN SALE AND LOFT ITEMS, YOU WILL BE CHARGED 6.50 GBP (UK ONLY)
If you’re not completely satisfied with an item(s) on your order you can return to us within 14 days of purchase. Items must be received unworn with all original tags attached.
To return your items in the UK please contact our Customer Care team on email@example.com who will provide you with a returns label. You can then book a collection with DHL or drop off your parcel at your local service point.
If you are returning an item from outside of the UK please use your local postal service. We ask that you handle local postal charges. We always recommend keeping a proof of postage receipt to avoid any delays to your refund.
For more information about returns, please click here.
Unfortunately, we do not offer an exchange service at the moment. Please place a new order for the different size or style and please contact our Customer Care Team on firstname.lastname@example.org who will provide you a DHL label to return your unwanted item/s.
We do offer a return drop off service at our London stores however the refund will be processed by our online team and may take 3- 5 working days.
We will process your refund as soon as we’ve received your items. Please be aware that it can take up 5-10 working days for the funds to clear with your bank. Payments made using American Express can take up to 15 working days.