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Returns & Refunds
Returns & Refunds
*** Here at Amanda Wakeley our customers and community are at the core of everything we do. So, in this uncertain time we wanted to reach out to let you know that we are here for you.
Please note that the return and refund process is taking a little longer than usual due to extra measures put in place to help keep colleagues and customers well.
We sincerely appreciate your patience during this time.
We wish you all to stay safe and take care of one another.***
If the garment you purchased does not fit, Amanda Wakeley will be pleased to cover:
- Up to £50.00 of your alterations cost on full price items
- Up to £25.00 of your alterations cost on sale items
- Unfortunately at this time we are unable to cover any alterations cost on items purchased from 'The Loft'
The cost of alterations will be refunded on your account after receiving your proof of payment.
Please note that no returns will be accepted after alterations have been made.
For more details please call us on +44(0)2033846670 or email us firstname.lastname@example.org.
How to return your order
We hope that you are delighted with your purchase from Amanda Wakeley. If you are not perfectly satisfied with an item(s) we ask that you return it to us in the same condition that it was received, with all original tags attached. The best way to keep each piece in a pristine condition is to return it back to us in the original packaging.
You can return any item purchased from the Amanda Wakeley website.
Please email us to request a returns label
Fill out the returns form included with your order
Make sure the item you return is in its original condition with all tags attached
Pack the items into the original packaging or similar if unable to use
Call DHL on +44 (0)844 248 0844 to book your collection or, alternatively drop your package at your local DHL service point. You can find your local service point here
PLEASE NOTE: UK RETURNS ARE FREE OF CHARGE ON FULL PRICE ITEMS ONLY. IF YOU RETURN AN ITEM PURCHASED DURING SALE OR FROM 'THE LOFT' YOU WILL BE CHARGED A FEE OF £6.50. THIS AMOUNT WILL BE DEDUCTED FROM YOUR REFUND.
Outside of the UK?
We regret that at this time we are unable to cover the cost of returns from outside the UK.
When returning your item(s), please ensure you complete and enclose the returns form included in your order.
To avoid any delays in receiving your refund we strongly recommend sending your goods back via a tracked service and retaining a proof of postage receipt until you have received your refund notification.
To avoid any additional VAT and duties please ensure you state the following on the outside of the package:
“This item is a return, which travelled on original airway bill* [insert airway bill number here]”
*Your airway bill number is 10 digits long and can be found on your original address label underneath the barcode.
Regrettably, any additional charges incurred due to failure to include the above will be deducted from your refund.
Please note, some courier companies charge a goods returned fee for international orders. Please check before you send your return as any additional charges incurred by Amanda Wakeley will be deducted from your refund.
Where to send your return
All returns should be sent back to the following address:
Amanda Wakeley Returns
c/o Noatum logistics Limited
Unit 1, Horizon Point
Please note that we can only accept returned items within 14 days of signed-for delivery receipt.
Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is damaged or flawed please contact our customer care team immediately.
Should you deem your item faulty outside of the 14-day return period, please contact our customer care team as we may be able to arrange a repair or an exchange. Refunds for items deemed faulty are issued at the discretion of our quality assurance team.
Please note that faulty items must be reported to our customer care team prior to returning.
It is difficult to predict how long returns from outside the UK will take to arrive at our warehouse. Should you have any queries about the status of your return please email us.
*** Please note that products that have been personalised cannot be returned.***
Once your return has been received you can expect to receive your refund within 5-10 working days. If you make a purchase using American Express refunds can take up to 15 working days to be processed.
Please note, during busy periods such as sale it may take longer for us to process your return and subsequent refund.
If at any point you are concerned about the whereabouts of your return and/or refund please contact our customer care team.
Try on your favourite Amanda Wakeley pieces in the comfort of your own home using our Concierge Service, in partnership with Harper. Simply choose the 'Concierge service' shipping option at the checkout to have a personal stylist bring your order to you, and only pay for what you keep. You can find out more here.