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How to return your product(s)

We hope that you are delighted with your purchase from Amanda Wakeley. If you are not perfectly satisfied with your order we ask that you return the item to us in the same condition that it was received, complete with all original tags attached. 

The best way to keep each piece in pristine condition is to return it back to us in the original packaging.

You can return any item purchased on Amanda Wakeley website.

Here’s how:

1. Please email us at customercare@amandawakeley.com to request a returns label.

2. Fill out the Return Form at the back of this document.

3. Make sure the merchandise you return is in its original condition, tags and packaging included.

4. Pack the items in the order box (or any rigid carton box).

5.Call DHL on +44(0)8442480844 to book your collection or drop at your local DHL service point.

Find your local service point here: https://parcel.dhl.co.uk/dhl-service-point/find-your-nearest/

  

Outside the UK?

We regret that at this time we are unable to cover the cost of returns from outside the UK.

When returning your item(s), please ensure you complete and enclose the returns form at the back of this document.

To avoid any delays in receiving your refund we strongly recommend sending your goods back via a tracked service and retaining a proof of postage receipt until you have received your refund notification.

To avoid any additional VAT and duties please ensure you state the following on the outside of the package:

“This item is a return, which travelled on original airway bill [insert AWB number here]” - your airway bill number is 10 digits long and can be found on your original address label underneath the barcode. 

Regrettably, any additional charges incurred due to failure to include the above will be deducted from your refund

 

Where to send your return

All returns should be sent back to this address:

Amanda Wakeley Returns
Exclusive Logistics Ltd
Unit B, Dewar House
Central Road
Harlow, Essex
CM20 2ST

 

RETURNS POLICY

Please note that we will only accept returned items within 14 days of signed-for receipt.

Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is received damaged or flawed please contact our customer care team immediately.

Should you deem your item faulty outside of the 14-day return period, please contact our Customer Care team as we may be able to arrange a repair or an exchange. Refunds for items deemed faulty are issued at the discretion of our quality assurance team.

Please note that faulty items must be reported to our Customer Care team prior to return. 

 It is difficult to predict how long returns from outside the UK will take to arrive at our warehouse. Should you have any queries about the status of your return please email us at customercare@amandawakeley.com.

 

 

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